Terms & Conditions

Contracting Party and Contact

1. General Provisions and Scope

1.1. These Terms and Conditions apply to all orders, sales, deliveries and other services in connection with products and services ordered from Promo Souls via the webshop www.promosouls.com, by e-mail, by telephone or by any other means.

1.2. They apply both to consumers within the meaning of the Austrian Consumer Protection Act (KSchG) and to entrepreneurs within the meaning of the Austrian Commercial Code (UGB). Where individual provisions apply only to consumers or entrepreneurs, this is stated in the relevant section.

1.3. Consumers are natural persons acting for purposes predominantly outside their trade, business or independent professional activity. Entrepreneurs are natural or legal persons or partnerships with legal capacity acting in the exercise of their commercial or independent professional activity.

1.4. Deviating, conflicting or supplementary customer terms become part of the contract only if we expressly agree to them in writing before conclusion of the contract.

1.5. The contract language is German. Translations, automated displays or foreign-language information are provided only for easier understanding unless expressly agreed otherwise.

2. Consumers and Business Customers (B2C/B2B)

2.1. Consumers are protected by all mandatory consumer protection provisions, in particular the KSchG and the Austrian Distance and Off-Premises Contracts Act (FAGG). Consumers have a 14-day right of withdrawal/right of rescission where the statutory requirements are met and no statutory exception applies.

2.2. Business customers have no statutory right of withdrawal/right of rescission under the FAGG. Returns, cancellations or changes to business orders are possible only with our prior written consent.

2.3. If the customer provides a valid VAT identification number (UID) at checkout or otherwise clearly acts as a business, the order may be treated as a business transaction. The customer must provide complete, truthful and current data.

2.4. The VAT ID check shown at checkout serves correct tax treatment. Private buyers do not need to enter a UID. Without a successfully verified UID, regular VAT is calculated based on the selected delivery region.

2.5. Later changes to invoice, UID, delivery region or tax treatment are possible after order acceptance, invoicing or production start only if still legally and technically permissible.

3. Customer Account, Mandatory Fields and Data Entries

3.1. Depending on webshop settings, an order can be placed with or without a customer account. All mandatory fields in the order form must be completed fully and correctly.

3.2. Missing or obviously incorrect necessary information may prevent completion or further processing until clarified.

3.3. The customer is responsible for the accuracy of delivery address, invoice data, contact details, UID, print data, texts, names, logos, motifs and other order information. Incorrect or incomplete information may cause additional costs, delays or incorrect deliveries.

3.4. Changes to information required for order, production, invoice or delivery must be communicated without delay. Costs already incurred remain unaffected.

4. Products, Product Presentations and Offers

4.1. Products, images, colour displays, prices and finishing options shown in the webshop are not a legally binding offer by Promo Souls, but an invitation to place an order.

4.2. Illustrations, product photos, visualisations, renderings, catalogue images, dimensions, colours and descriptions are for guidance. Minor optical, technical, material-related or production-related deviations in colour, surface, size, weight, material, packaging, placement or execution are reserved where customary, technically unavoidable or reasonable.

4.3. Price commitments in written offers apply only for the stated period. If no period is stated, they are valid for a maximum of four weeks from the offer date, unless interim supplier, raw material, freight or currency changes are expressly regulated otherwise.

4.4. Obvious writing, input, display, calculation or system errors in the webshop, offers, order confirmations or invoices are not binding and may be corrected after discovery. If a material change is required, the customer will be informed before order acceptance or production start.

5. Order, Correction Option and Conclusion of Contract

5.1. The webshop ordering process typically includes selecting goods, quantity and any finishing, checking the cart, selecting the delivery region, entering customer and delivery data, any UID check, selecting delivery and payment method, checking and correcting the order, agreeing to Terms and Conditions and privacy information, and binding submission via the button "order with obligation to pay" or equivalent wording.

5.2. Before final submission, the customer can check and correct their information. Supporting notes in the webshop, cart, checkout or online calculation are part of the ordering process.

5.3. By submitting the order, the customer makes a binding offer to conclude a contract. The automatic order confirmation only confirms receipt and is not acceptance.

5.4. The contract is concluded only by our separate order confirmation by e-mail, payment request, express acceptance, dispatch confirmation or delivery.

5.5. For orders with printing, engraving, embroidery, transfer, laser processing, custom production, customer-specific adaptation or other finishing, final acceptance generally occurs only after checking availability, print data, technical feasibility, production options, shipping costs and payment arrangements.

5.6. If we cannot execute an order, or cannot execute it as ordered, due to lack of availability, supplier problems, incorrect data, technical impossibility, unclear shipping costs or other objective reasons, we will inform the customer. Payments already made will be refunded without delay unless otherwise agreed and unless already approved costs have been incurred.

6. Prices, VAT and Online Calculation

6.1. All prices are stated in euros. For consumers, prices are shown including statutory VAT unless expressly stated otherwise. For entrepreneurs, prices may be shown net or gross if the relevant note in the webshop, checkout or offer is clearly visible.

6.2. VAT is calculated based on the selected delivery region and the customer data. A valid EU UID can be checked at checkout. Without a checked UID, regular VAT for the relevant delivery region is calculated.

6.3. The customer is responsible for providing the correct delivery region, billing address and, where applicable, UID. Incorrect information may lead to tax corrections, delays or additional costs.

6.4. Online calculation in the webshop is for guidance and automated offer preparation. The prices, shipping costs, finishing costs and other order components confirmed by us in the order confirmation or separate agreement are decisive.

6.5. In the event of price, data or system errors, we reserve the right to reject the order before conclusion of the contract or send a corrected offer.

7. Payment Methods, Invoice and Retention of Title

7.1. The payment methods shown at checkout are available. These may include credit card, PayPal, Klarna, Apple Pay, Google Pay, instant bank transfer, EPS, iDEAL, Bancontact, BLIK, Wero, Revolut Pay, Link, MobilePay, Cartes Bancaires, Amazon Pay, MA Way or other available online payment options.

7.2. Payments via PayPal are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. Further information on PayPal terms of use and privacy provisions is available on PayPal's website.

7.3. After receipt of the order, the customer automatically receives an order confirmation by e-mail. The invoice is created separately and sent electronically by e-mail. Invoice and delivery note are generally not enclosed with the delivery in paper form.

7.4. Advance payment may be required for print orders, finished products, custom productions and individually agreed orders. Production starts only after receipt of payment and complete approval of required print and production data, unless otherwise agreed in writing.

7.5. Custom productions outside the standard webshop must generally be paid 100% in advance. Deviating down payments or special arrangements may be agreed individually in advance and must be confirmed in writing.

7.6. Deviating payment terms may be agreed in writing with business customers and existing business relationships. Unauthorised cash discount deductions are not recognised unless expressly agreed in writing.

7.7. In default of payment, we may charge statutory default interest, reasonable reminder fees and necessary and appropriate out-of-court collection costs, in particular lawyer or collection service costs, to the extent permitted by law.

7.8. The goods remain our property until full payment of the purchase price including ancillary costs, shipping costs, reminder fees, interest and other outstanding claims.

8. Shipping Costs, Delivery Regions and Subsequent Additional Costs

8.1. Promo Souls currently delivers within Austria and to Germany, Denmark, Netherlands, Luxembourg, Ireland, Finland, France, Italy, Spain and Portugal.

8.2. Available delivery regions are shown at checkout. Shipping costs are displayed in the webshop or checkout for the relevant delivery region and charged directly during the order.

8.3. Products may come from different producers, suppliers or warehouse locations. Producers and suppliers are located in particular in Austria, Poland, Hungary, the Netherlands, Spain and Portugal. Orders may therefore be shipped from several dispatch countries and delivered in several partial deliveries.

8.4. Despite displayed shipping costs, additional shipping, freight, packaging, forwarding, bulky goods, island, express, pallet, multi-package or other delivery costs may arise in individual cases, especially for larger quantities, several suppliers, several dispatch countries, special packaging requirements, short deadlines or differing delivery requests.

8.5. Such additional costs will be communicated before final order acceptance, and in any case before production start and delivery, and charged separately. Production or delivery then starts only after the customer agrees to the additional costs. If rejected, no contract is concluded to that extent or the order is adjusted or reversed.

8.6. Deliveries outside the countries selectable in the webshop require an individual enquiry in advance. Any customs duties, import duties, taxes, fees or other costs outside the European Union are borne by the customer if such delivery is offered at all.

9. Delivery, Delivery Times and Partial Deliveries

9.1. Delivery is made to the address provided by the customer. The customer must provide the delivery address completely and correctly and is liable for delays, returns or additional costs due to incorrect or incomplete information.

9.2. Many products have a standard delivery time of approximately 3 to 10 working days. This applies only if goods are available, order volumes are normal, no extraordinary holiday or seasonal peaks exist, all print data is correct and complete, payment has been received, all approvals are given and no delays occur at the producer, supplier, parcel service provider or forwarding agent.

9.3. For products with printing, engraving, embroidery, custom production or other finishing, the delivery or production period begins at the earliest after full order clarification, receipt of payment, technical check and final print approval by the customer.

9.4. Orders received outside business hours, in the evening, at weekends or on public holidays can be checked and coordinated only on the next working day, which may shift delivery times.

9.5. Incorrect, incomplete or unsuitable print data, necessary graphic work, queries, corrections or change requests may delay production and delivery. Resulting additional costs may be charged after prior information.

9.6. Delivery dates are binding only if expressly confirmed by us in writing as fixed dates. Desired dates must be communicated in good time. Short-term dates, express shipping or special delivery methods may cause additional costs.

9.7. We may make reasonable partial deliveries, especially where products are delivered by several producers or from different dispatch countries. Partial deliveries may be announced and invoiced separately where objectively justified and reasonable.

9.8. Invoices, delivery notes, tracking and shipping information are generally sent by e-mail and are not necessarily enclosed in paper form.

10. Samples and Selection Shipments

10.1. Many samples can be ordered directly in the webshop. Not all products or variants are available as samples via the webshop; in those cases, contact us in advance.

10.2. Samples, selection shipments, test prints, colour samples, material samples and similar preliminary services may be charged separately. Shipping costs for samples are borne by the customer unless otherwise agreed.

10.3. For business customers, returns or exchanges of samples and selection shipments are possible only with prior written consent. For consumers, any statutory right of withdrawal remains unaffected unless a statutory exception applies, for example for hygiene reasons or customer specification.

10.4. Samples may differ from later serial goods for production, batch or material reasons. Minor customary deviations in colour, surface, material, weight, size or workmanship do not constitute a defect.

11. Print Data, Duties to Cooperate and Production Approval

11.1. The customer must provide all cooperation required for the order in good time, completely and in suitable form, including correct print data, logos, texts, colour information, placement requests, delivery data, invoice data and approvals.

11.2. Print data, logos, fonts, image data and texts must be supplied in suitable quality. If data must be vectorised, adapted, checked, corrected, cut out, reconstructed, converted or graphically edited, we will inform the customer of the effort where possible. Such work may be charged separately.

11.3. If the customer delays necessary cooperation, replies, corrections, payments or approvals, production and delivery times extend accordingly. Costs already incurred for data checking, graphics, setup, samples, material, production preparation, supplier services or cancellations may be charged.

11.4. Before production starts, the customer may receive a print preview, proof, PDF, visualisation or other approval template. The customer must check logo, text, spelling, colour, size, placement, finishing technique and product variant carefully.

11.5. After customer approval, individual production begins. Changes or cancellations are then possible only if the production status still permits this. Costs already incurred must be borne by the customer.

11.6. We accept no liability for errors arising from print data, spellings, motifs, logos, colours, positions or other information approved by the customer, unless we are guilty of intent or gross negligence and mandatory consumer rights do not conflict.

11.7. Reading errors in unclear templates, hearing errors in telephone information, errors in digital text transfer, spelling errors in supplied texts or technical quality defects in supplied data are the customer's responsibility unless caused by us.

12. Online Calculation, Print Motif and Logo Visualizer

12.1. For certain products, the webshop may offer online calculation, a "print motif" area, an "edit print" button, logo upload, logo visualizer or similar tool.

12.2. These tools serve only for guidance, price calculation, rough positioning and example display. They are not a professional final artwork, graphics, print data or approval tool and do not replace final checking by Promo Souls or the producer.

12.3. Not every item can be displayed with a logo visualizer, and not every producer supplies all data, product views, print areas or technical information required for complete visualisation.

12.4. The tool cannot display a logo at every point of a product. Depending on product, data and system specification, often only a recommended combination of print position and finishing technique or centred placement can be shown.

12.5. If "sample layout" is shown, it is expressly only an example. Position, finishing technique, motif area, placement, colour, product view or technical implementation may differ from the desired or technically possible implementation.

12.6. The motif size or scaling visible in the tool is a basis for further processing but is technically checked before production. Only the final print preview or production approval received from us and released in writing is decisive.

12.7. Notes shown in the online calculation tool regarding print area, finishing technique, colour or size must be observed. Deviating placement, finishing or technical execution must be expressly agreed before production approval.

12.8. Production takes place only after final technical checking and approval of the print preview where required for the order.

13. Custom Productions and Individual Orders Outside the Webshop

13.1. Custom productions outside the standard webshop, individually developed products, special productions, unusual finishing, special packaging, special colours, special procurement or other customer-specific projects are generally not concluded directly via the webshop but individually agreed with us.

13.2. Such orders require prior personal coordination, offer preparation, technical checking, where applicable sample approval, invoicing and payment according to individual agreement. Processing is generally by e-mail and bank transfer directly to our account.

13.3. Custom productions must generally be paid 100% in advance. Deviating down payments or partial payments may be individually agreed but must be confirmed in writing.

13.4. For goods made, finished, printed, engraved, embroidered, lasered, provided with a logo or otherwise clearly tailored to the consumer's personal needs according to customer specifications, there is no statutory right of withdrawal or rescission if the requirements of § 18 para. 1 no. 3 FAGG are met. This applies especially to products produced or finished on the basis of customer-supplied logos, texts, print data, motifs, names, colours, positions or other individual specifications. Business customers have no statutory right of withdrawal or rescission under the FAGG.

13.5. Samples, drafts, vectorisations, test prints, graphic work, technical checks or production preparations initiated by the customer may be charged even if the order is later not implemented, provided the services were performed at the customer's request or instigation.

14. Over- and Under-Deliveries, Technical Tolerances and Colour Deviations

14.1. Finished products, print orders and custom productions may result in over- or under-deliveries for technical or industry-customary reasons. For business customers, over- or under-deliveries of up to 10% of the ordered quantity are deemed accepted unless expressly agreed otherwise.

14.2. For consumers, over- or under-deliveries apply only insofar as legally permissible, expressly agreed or reasonable.

14.3. Minor production-related colour, material, size, grammage, position, print, surface or display deviations between screen, visualisation, sample and serial production are technically possible and are not defects if customary, technically unavoidable or reasonable.

14.4. Pantone, RAL, CMYK, RGB or other colour specifications may differ depending on material, printing process, producer, surface and light. Absolute colour equality is owed only if expressly promised in writing and technically possible.

14.5. Textiles may show slight variations in colour, size, cut, grammage and washing behaviour. Manufacturer-customary tolerances are not defects. In case of doubt, we recommend a sample before a larger order.

15. Customer-Supplied Goods

15.1. Processing, printing, finishing or other treatment of customer-supplied goods takes place only after express prior agreement.

15.2. Customer-supplied goods are processed at the customer's risk to the extent permitted by law. We accept no liability for material properties, prior damage, washing behaviour, colour fastness, print suitability, heat resistance, surface condition or other production-relevant properties unless we are guilty of intent or gross negligence.

15.3. Effort for checking, handling, unpacking, packing, storage, rejects, production interruption or additional work may be charged separately.

16. Warranty and Complaints

16.1. Statutory warranty rights apply without restriction to consumers. These Terms and Conditions do not restrict mandatory consumer rights.

16.2. Consumers are asked to report visible defects, transport damage or deviations within 2 working days of receipt by e-mail to reklamation@promosouls.com, stating order number, invoice number, defect description and meaningful photos of the goods, packaging and, where applicable, shipping label. For consumers, failure to report or late reporting has no effect on statutory warranty rights.

16.3. Business customers must inspect goods immediately on receipt and report visible defects, incorrect deliveries, quantity deviations or transport damage in writing by e-mail to reklamation@promosouls.com immediately, generally no later than within 2 working days of receipt. Hidden defects must be reported immediately, generally no later than within 2 working days after discovery. § 377 UGB remains unaffected.

16.4. Complaints due to customer-approved print data, spelling errors, incorrect logos, incorrect colours, unsuitable data, later change requests, technically unavoidable tolerances or improper treatment are excluded to the extent legally permissible.

16.5. Complained-about goods may not be disposed of, further processed, used or passed to third parties without prior coordination if this makes defect examination difficult or impossible.

16.6. In warranty cases, we reserve the right, to the extent permitted by law, to repair, replace, reduce price or reverse the transaction under statutory requirements. For consumers, statutory choice rights and restrictions apply.

17. Transport Damage, Passing of Risk and Default of Acceptance

17.1. The customer is asked to check delivery for visible transport damage on receipt and report visible damage to the delivery agent as soon as possible. Photos of damaged goods, packaging and shipping label should also be sent to reklamation@promosouls.com.

17.2. For consumers, risk of loss or damage generally passes only when goods are handed over to the consumer or a third party named by the consumer who is not the carrier. If the consumer commissioned the carrier themselves without using a selection offered by us, risk may pass upon handover to the carrier.

17.3. For business customers, risk passes, to the extent permitted by law, at the latest when goods are handed over to the parcel service, forwarding agent, carrier or other transport service provider.

17.4. If delivery is impossible due to incorrect address, lack of acceptance, refusal, absence or other reasons attributable to the customer, the customer bears resulting additional costs, especially return shipment, renewed dispatch, storage or processing, to the extent permitted by law.

18. Returns Outside the Statutory Right of Withdrawal

18.1. Returns not based on a statutory consumer withdrawal right or justified warranty case require our prior written consent.

18.2. Business customers have no claim to return, exchange or credit unless expressly agreed.

18.3. Finished, printed, engraved, embroidered, lasered, personalised or otherwise customer-specific goods are generally not taken back unless a justified warranty case exists.

18.4. Unpaid returns may be refused or the resulting costs charged to the customer to the extent legally permissible.

19. Liability and Damages

19.1. We are liable without limitation for damage from injury to life, body or health and for damage caused intentionally or by gross negligence.

19.2. For slight negligence, we are liable, to the extent legally permissible, only for breach of essential contractual obligations. Mandatory statutory liability provisions remain unaffected for consumers.

19.3. In relation to business customers, liability for slight negligence, lost profit, indirect damage, consequential damage, pure financial loss, unrealised savings, interest losses, production downtime, data loss and third-party claims is excluded unless mandatory law provides otherwise.

19.4. We are not liable for delays, delivery failures or errors caused by producers, suppliers, shipping providers, force majeure, official measures, strikes, raw material shortages, power failures, transport disruptions, incorrect customer data, delayed approvals or other circumstances outside our influence unless a legally relevant fault is attributable to us.

19.5. We are not liable for content, rights, print data, logos, trademarks, coats of arms, photos, texts or other materials provided by the customer unless we are guilty of intent or gross negligence.

20. Third-Party Rights, Logos, Coats of Arms, Trademarks and References

20.1. The customer guarantees that they hold all required rights to logos, trademarks, coats of arms, photos, graphics, texts, fonts, designs, motifs and other documents provided by them and that their use for the commissioned purpose is permissible.

20.2. The customer indemnifies and holds us harmless against all third-party claims arising from use of customer-provided materials, including reasonable legal defence costs, insofar as the claim is based on customer materials, specifications or approvals.

20.3. Customer-provided documents are generally not checked by us for trademark, copyright, design, personality, competition, sign or other third-party rights.

20.4. Drafts, layouts, visualisations, print data, concepts and other creative services created by us remain our intellectual property unless expressly agreed otherwise in writing.

20.5. We may use completed work, product photos, logos, designs and the customer's name as a reference unless the customer objects in writing and no legitimate confidentiality interests conflict. Sensitive, confidential or unpublished projects are used as references only after coordination.

21. Privacy

21.1. We process personal data exclusively to handle enquiries, carry out pre-contractual measures, process orders, issue invoices, deliver goods, communicate with customers and fulfil statutory obligations.

21.2. For order processing, required data may be passed to producers, suppliers, printers, payment service providers, shipping service providers, tax advisers, IT service providers or other service providers required for contract fulfilment.

21.3. Further information on personal data processing, storage duration, data subject rights and contact options is available in our Privacy Policy.

21.4. Marketing e-mails or newsletters are sent only on the basis of separate consent or another statutory basis. Unsubscribing is possible at any time.

22. Dispute Resolution

22.1. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board unless we expressly declare this in an individual case.

22.2. The former online dispute resolution platform of the European Commission has been discontinued. A reference to that platform is therefore not part of these Terms and Conditions.

23. Applicable Law, Place of Jurisdiction and Final Provisions

23.1. Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and private international law reference rules, unless mandatory statutory provisions conflict.

23.2. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the state of habitual residence.

23.3. For business customers, the court with subject-matter jurisdiction at the registered office of Three Souls e.U. in Vienna is agreed as place of jurisdiction to the extent legally permissible. Statutory places of jurisdiction apply to consumers.

23.4. Place of performance for business transactions is, to the extent legally permissible, the registered office of Three Souls e.U. in Vienna.

23.5. If individual provisions are or become invalid in whole or in part, the remaining provisions remain effective. In place of the invalid provision, a legally permissible rule is deemed agreed that comes as close as possible to the economic purpose of the invalid provision, to the extent legally permissible.

23.6. Amendments, side agreements and supplements require written form unless mandatory law permits another form.

Direct link to the Privacy Policy: Privacy Policy

Direct link to PayPal legal information: here

Withdrawal Instructions for Consumers

These withdrawal instructions apply exclusively to consumers. Business customers have no statutory right of withdrawal/right of rescission.

In Austria, the term right of rescission is often used. In Germany and in the Consumer Rights Directive, the term right of withdrawal is used. In these instructions we use right of withdrawal; it corresponds to the Austrian right of rescission.

Consumers have the right to withdraw from this contract within fourteen days without giving reasons, unless a statutory exception applies. The withdrawal period is fourteen days from the day on which the consumer or a third party named by the consumer who is not the carrier took possession of the last goods.

To exercise the right of withdrawal, the consumer must inform us, Three Souls e.U., Margaretenstraße 89, Top 24, 1050 Wien, Österreich, Tel.: +43 699 10822919, e-mail: reklamation@promosouls.com, by a clear declaration, for example by letter or e-mail. The model withdrawal form may be used but is not mandatory. Sending the notice before expiry of the period is sufficient.

No Existing Right of Withdrawal

No right of withdrawal exists for goods made according to customer specifications or clearly tailored to personal needs, especially products with customer-specific logo, print, engraving, embroidery, laser processing, transfer print, special colour, special placement, individual design, customer-specific print data or other finishing.

This also applies where the basic product comes from a standard range but the concrete execution is individualised by logo, motif, text, print data, placement, finishing technique, colour, composition or other customer specifications and can therefore not be reused by us, or only with considerable effort or considerable price reduction.

No right of withdrawal also exists in statutory cases, such as goods that can spoil quickly or whose expiry date would quickly be exceeded, sealed goods unsuitable for return for health protection or hygiene reasons if unsealed after delivery, and goods inseparably mixed with other goods after delivery due to their nature.

Consequences of Withdrawal

If a consumer validly withdraws, we must refund all payments received, including delivery costs except additional costs from choosing a delivery method other than our cheapest standard delivery, without delay and no later than fourteen days from receipt of the withdrawal notice.

For the refund we use the same payment method used for the original transaction unless expressly agreed otherwise. No fees are charged. We may refuse the refund until we have received the goods back or the consumer has provided proof of return, whichever is earlier.

The consumer must return or hand over the goods to Three Souls e.U., Margaretenstraße 89, Top 24, 1050 Wien, Österreich without delay and no later than fourteen days from informing us of withdrawal, unless a different return address is communicated. The deadline is met if the goods are sent before the fourteen-day period expires.

The consumer bears the direct return costs and is liable for any loss in value only if caused by handling not necessary to check condition, properties and functioning.

Model Withdrawal Form

(If you want to withdraw from the contract, please complete this form and send it back.)

To: Three Souls e.U., Margaretenstraße 89, Top 24, 1050 Wien, Österreich, e-mail: reklamation@promosouls.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following service (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only for notification on paper):

Date:

(*) Delete as applicable.